The SimplyGo app became less responsive and users were not able to use some of its features on Wednesday, a day after the authorities announced that older adult ez-link cards must be upgraded to the SimplyGo platform for fare payments from June.
Updated versions of the app became available for download on the Apple and Google app stores on Wednesday evening.
A spokesperson for the Land Transport Authority (LTA) said: “The surge in transaction volume resulted in the app becoming less responsive. TransitLink is working to resolve this and has enhanced the app further to address the issues. The new updated app can now be downloaded from the Apple and Android app stores. We apologise for the inconvenience.”
TransitLink is listed as the developer of the SimplyGo app.
From June 1, passengers will not be able to use older ez-link cards not compatible with SimplyGo or Nets FlashPay cards to pay for their fares on public buses and trains.
Passengers have until Aug 31 to upgrade their older ez-link cards at SimplyGo ticket offices, ticketing service centres and ticketing machines at rail stations and bus interchanges.
On Wednesday morning, users took to SimplyGo’s Facebook page with complaints about issues they faced in registering for an account, resetting passwords or accessing other features on the app.
The SimplyGo app lets users top up their cards, receive notifications on their fares and balances, and block further transactions if the cards are misplaced.
The Straits Times
