Insurer Prudential Singapore has issued an advisory urging the public to be vigilant relating the security of their personal information.
Members of the public who are not Prudential Singapore customers, as well as policyholders, have reported receiving fraudulent calls and WhatsApp messages, the insurance provider said on Aug 11.
In such scams, fraudsters would contact victims via phone calls or WhatsApp messages. They show victims fake policy documents and then connect them with fake officials, in order to obtain genuine personal information or persuade them to transfer money.
“This is the work of a criminal scam operation,” it added. “We would like to assure customers that our Prudential systems remain secure and there is no leakage of confidential information.”
Prudential Singapore did not mention if a police report had been made.
In its advisory, the company assured customers that it will continue to send security advisory e-mails, noting that it will never send them links to make payment.
Customers should use PRUServices online or log in to their Prudential Singapore app to access their policy information safely and securely, it said.
Prudential Singapore also reminded customers not to disclose their log-in details to anyone, and said that its corporate office does not use WhatsApp for official communication with customers.
Those who believe that they have been targeted by such scams and may have disclosed any personal or financial information should contact the police immediately, it added.
“Please do not engage with suspicious callers, click on any links, open PDFs or disclose personal information,” Prudential Singapore said.
Customers may contact their financial representative, call the PRUCustomer Line on 1800-333-0-333 or submit a Customer Enquiry Form online for verification and assistance. THE STRAITS TIMES
